1
Order confirmed
We send confirmation to the email address provided at checkout.
Track Your Order
Order updates
Track your order
Your tracking link is sent by email once your order has been dispatched. Use that link for the latest carrier updates.
What happens after you order
2
Processing
Processing time is 1–2 business days, Monday to Friday.
3
Tracking sent
After dispatch, an email is sent with the available tracking information.
4
Delivery
Transit time (United Kingdom) is 6–8 business days, Monday to Friday. Total estimated delivery time (United Kingdom) is 7–10 business days, Monday to Friday, excluding public holidays.
Cannot find your tracking email?
Tracking is only available after dispatch. Please first allow the 1–2 business-day processing time (Monday to Friday) and check your spam or junk folder.
If you still cannot locate it, contact us with your order number and the email address used at checkout. For your security, do not send full payment-card details.
Need help with a delivery?
Email support@mygentleglow.com or use our contact page. Customer service hours are Monday to Friday, 10:00 am–5:00 pm Mountain Time (MT).
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