Payment Policy
Accepted payment methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
We do not accept cash on delivery or bank transfer.
Currency
All prices and transactions on My Gentle Glow are processed in GBP (£).
The total amount payable, including any applicable taxes and delivery charges, will be clearly displayed before you place your order.
Payment authorisation
Payment is required at checkout. Your order is confirmed only after your payment has been successfully authorised.
If your payment is declined or cannot be authorised, the order will not be confirmed. Please check the payment details entered or contact your card issuer if you need further information about a declined transaction.
Secure payment processing
Payments are processed securely through the payment provider used at checkout.
My Gentle Glow does not directly store your full payment card details. Card information is handled by the relevant payment provider in accordance with its security requirements.
Transactions may be subject to security, fraud-prevention or card-authorisation checks.
Charges
You will be charged the total amount shown at checkout after your payment is successfully authorised.
Any delivery charge will be shown separately before you confirm your order. Our current standard tracked UK delivery charge is £2.95.
Delivery timing: 1–2 business days processing, 6–8 business days transit time (United Kingdom), and 7–10 business days total estimated delivery time (United Kingdom), Monday to Friday, excluding public holidays. Tracking information is sent by email after dispatch. See our Shipping & Delivery Policy for full details.
Refunds
Approved refunds are issued to the original payment method used for the purchase.
For information about eligibility, return costs and refund processing, please see our Returns & Refunds Policy.
Payment problems
If you experience a payment issue, please contact our customer service team and include your name and, if available, your order number. For your security, do not send full card numbers or card security codes by email or telephone.
Contact
My Gentle Glow is operated by Anchor crest LLC.
Business address:
Anchor crest LLC
30 N Gould St #66570
Sheridan, WY 82801
United States
Email: support@mygentleglow.com
Phone: +1 (505) 532-5883
Customer service hours (support enquiries):
Monday to Friday, 10:00 am–5:00 pm Mountain Time (MT).
Order-processing cut-off:
Orders placed Monday to Friday before 5:00 pm Mountain Time (MT) enter processing on the same business day, as described in our Shipping & Delivery Policy.
Last updated: 1 September 2026