Shipping & Delivery Policy
Processing and delivery times
- Processing time: 1–2 business days, Monday to Friday.
- Transit time (United Kingdom): 6–8 business days, Monday to Friday.
Total estimated delivery time (United Kingdom): 7–10 business days (Monday to Friday, excluding public holidays).
We currently deliver within the United Kingdom. If you would like to confirm delivery availability for your area, please contact us at support@mygentleglow.com.
Orders placed Monday to Friday before 5:00 pm Mountain Time (MT) enter processing on the same business day.
Orders placed after 5:00 pm Mountain Time (MT) on Friday, or during weekends, begin processing on the next business day.
Once your order has been dispatched, you will receive a confirmation email with the available tracking information. You can track your shipment using the tracking link provided in that email.
Order fulfilment
Orders are fulfilled through our network of trusted fulfilment partners. Depending on the product and stock availability, the dispatch location may vary. Shipping charges and estimated delivery times are displayed on this page and at checkout. Tracking information is provided after dispatch.
Shipping fees
| Country | Standard shipping price | Delivery service / carrier |
|---|---|---|
| United Kingdom | £2.95 – Standard tracked UK delivery | Tracked delivery – carrier details provided in the dispatch email |
Changing your delivery address
Once an order is in transit, we are no longer able to change the destination address.
If you need to correct your delivery address, please contact us at support@mygentleglow.com within 24 hours of placing your order. An address change can only be made while the order is still being processed and has not yet been dispatched.
Order cancellation and address errors
An order can be cancelled while it has not yet been prepared for dispatch. We recommend submitting your cancellation request within 24 hours of purchase by contacting support@mygentleglow.com.
Once the order has been dispatched, please refer to our Returns & Refunds Policy for the applicable return and refund process.
Please check your delivery address carefully before completing your order. Address corrections are only possible while the order is still being processed.
My Gentle Glow cannot be held responsible for a delivery failure or a parcel returned to sender where the order was shipped to an incorrect or incomplete address provided by the customer at checkout.
Parcels damaged in transit
If your parcel arrives visibly damaged, you may refuse delivery and contact our customer service team immediately.
If the parcel was delivered while you were absent, please contact us at support@mygentleglow.com and include your order number together with clear photographs of the product, parcel and packaging.
Contact
Business address:
Anchor crest LLC
30 N Gould St #66570
Sheridan, WY 82801
United States
This is our business and customer returns address. Please contact customer support before sending a return so we can provide the required instructions and return authorisation reference.
Email: support@mygentleglow.com
Phone: +1 (505) 532-5883
Customer service hours:
Monday to Friday, 10:00 am–5:00 pm Mountain Time (MT).
Last updated: 1 September 2026