Returns & Refunds Policy
30-day return policy
You may request a return within 30 days of receiving your order.
Our 30-day return policy is in addition to any rights you may have under UK consumer law and does not limit your legal rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.
How to request a return
Before sending anything back, please contact us at support@mygentleglow.com and include your order number and the reason for the return.
If your item is faulty, damaged or incorrect, please include clear photographs where reasonably possible so that we can review the issue quickly.
Please contact customer support before sending your item back. We will provide the required return instructions and return authorisation reference.
Approved returns must be sent to our published return address: Anchor crest LLC, 30 N Gould St #66570, Sheridan, WY 82801, United States.
Return condition
For non-faulty returns, items should be returned in their original condition, with any accessories, manuals and original packaging where reasonably possible.
You may inspect an item as you would in a shop. Where permitted by law, we may make a reasonable deduction from a refund if the value of the item has been reduced by handling beyond what is reasonably necessary to establish its nature, characteristics and functioning.
Change-of-mind returns
For non-faulty returns, including buyer's-remorse or change-of-mind returns, the customer is responsible for the return shipping cost. We recommend using a tracked postal service and keeping proof of postage until your refund has been completed.
Restocking fee: £0. We do not charge a restocking fee.
Where UK statutory cancellation rights apply, we will refund the standard outbound delivery charge where required by law. If you selected a more expensive delivery service, we are not required to refund the additional amount above the cost of our standard delivery service.
For returns accepted under our voluntary 30-day policy outside any statutory cancellation period, the original delivery charge is not refundable unless the goods are faulty, damaged, incorrect or the law otherwise requires.
UK cancellation rights for online orders
For eligible online purchases, UK consumers generally have the right to tell us that they wish to cancel within 14 days after receiving the goods, and then have a further 14 days to return the goods.
To exercise this right, contact us at support@mygentleglow.com with your order number and a clear statement that you wish to cancel your order.
Faulty, damaged or incorrect items
If you receive an item that is faulty, damaged, not as described or different from what you ordered, please contact us as soon as possible at support@mygentleglow.com.
Once the issue is confirmed, we will provide the appropriate return instructions and arrange the return at our cost where required. Depending on the circumstances and your legal rights, the remedy may include a refund, replacement or another appropriate solution.
Please do not pay for return postage for a confirmed faulty, damaged or incorrect item before contacting us unless we have agreed this with you.
Refunds
Once a returned item is received, we will check it and let you know the outcome of your return. Approved refunds will be issued to the original payment method.
Where UK statutory cancellation rights apply, we will make the refund within the time required by law, generally no later than 14 days after we receive the returned goods or, where applicable, evidence that they have been sent back.
For returns made under our voluntary 30-day policy, approved refunds will be processed promptly after the returned item has been received and checked. Your bank or payment provider may take additional time to display the refund after it has been issued.
Exchanges
If an item is faulty, damaged or incorrect and you would prefer a replacement, please contact us. Replacements are subject to product availability and your applicable legal rights.
For preference-based exchanges, we may ask you to return the original item and place a new order once the return has been approved.
Order cancellation before dispatch
If you wish to cancel an order before it has been dispatched, please contact support@mygentleglow.com as soon as possible. If the order has already been dispatched, please follow the return process above. This does not affect any statutory cancellation rights you may have.
Contact
My Gentle Glow is operated by Anchor crest LLC.
Business address:
Anchor crest LLC
30 N Gould St #66570
Sheridan, WY 82801
United States
This is our registered business and customer returns address. Please contact customer support before sending a return so we can provide the required instructions and return authorisation reference.
Email: support@mygentleglow.com
Phone: +1 (505) 532-5883
Customer service hours:
Monday to Friday, 10:00 am–5:00 pm Mountain Time (MT).
Last updated: 1 September 2026