Privacy Policy

This Privacy Policy explains how My Gentle Glow, operated by Anchor crest LLC, collects, uses, shares and protects personal information when you visit mygentleglow.com, place an order, contact us or otherwise interact with our store.

Who is responsible for your personal information?

Data controller:
Anchor crest LLC
30 N Gould St #66570
Sheridan, WY 82801
United States

Trading name: My Gentle Glow
Email: support@mygentleglow.com
Phone: +1 (505) 532-5883

Personal information we collect

Depending on how you use our website and services, we may collect:

Identity and contact information: name, billing address, delivery address, email address and phone number.
Order and transaction information: products ordered, order value, delivery details, returns, refunds and payment status.
Payment information: payment method and transaction information provided or generated through the payment services used at checkout. Full card details are handled by the relevant payment provider rather than entered into our own systems directly.
Technical and device information: IP address, browser type, device information, time zone and information collected through cookies and similar technologies.
Usage information: pages viewed, products viewed, interactions with the website and information about how you arrived at our website.
Communications: messages, support requests and other information you provide when contacting us.
Marketing preferences: whether you have chosen to receive marketing communications and your related preferences.

How we collect personal information

We collect personal information:

directly from you when you place an order, complete a form, subscribe to communications or contact us;
automatically when you use our website, including through cookies, log files and similar technologies; and
from service providers that help us operate the store, process transactions, deliver orders, prevent fraud or measure website performance.

How we use your personal information

We may use personal information to:

process, manage and fulfil orders;
process payments, returns and refunds;
provide customer service and respond to enquiries;
send order, delivery and service communications;
prevent fraud, abuse and security incidents;
maintain and improve our website and services;
comply with legal, accounting and regulatory obligations; and
send marketing communications or measure advertising performance where permitted by law and, where required, with your consent.

Our legal bases for using personal information

Where UK data protection law applies, we rely on one or more of the following legal bases:

Contract: where processing is necessary to take steps at your request or to fulfil our contract with you, including processing and delivering your order.
Legal obligation: where we must keep or use information to comply with applicable legal, accounting, tax or regulatory requirements.
Legitimate interests: where reasonably necessary for purposes such as fraud prevention, website security, customer service, business administration and improving our services, provided those interests are not overridden by your rights.
Consent: where consent is required, including for certain marketing communications, cookies or advertising technologies. You may withdraw consent at any time.

Cookies and similar technologies

Our website uses cookies and similar technologies. Some are necessary for functions such as keeping items in your basket, remembering settings and enabling checkout.

Subject to your choices and applicable law, we may also use analytics or advertising technologies to understand website usage and measure marketing performance. More information will be provided in our Cookie Policy.

How we share personal information

We may share personal information only where reasonably necessary with categories of service providers including:

Shopify, which provides the ecommerce platform used to operate our online store;
payment providers used to process transactions;
fulfilment, shipping and delivery providers;
technology, hosting, security and fraud-prevention providers;
analytics and advertising providers where those services are enabled and permitted by law; and
professional advisers, regulators, authorities or other parties where disclosure is required by law or necessary to establish, exercise or defend legal rights.

We do not disclose personal information to third parties for purposes unrelated to operating, protecting or lawfully marketing our business.

International transfers

Because our business and some of our service providers operate internationally, personal information may be processed or made accessible outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we use an appropriate lawful transfer mechanism where applicable, such as UK adequacy regulations, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses.

You may contact us at support@mygentleglow.com if you would like further information about safeguards relevant to your personal information.

How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer service, fraud prevention, dispute handling and applicable legal, accounting or tax requirements.

The exact retention period may vary depending on the type of information, the nature of our relationship with you and any legal obligations that apply.

Your privacy rights

Where UK data protection law applies, and subject to the conditions and exceptions provided by law, you may have the right to:

request access to personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to erase personal information in certain circumstances;
ask us to restrict certain processing;
receive certain personal information in a portable format;
object to certain processing; and
withdraw consent where processing is based on consent.

To exercise a privacy right, email support@mygentleglow.com. We may need to verify your identity before completing a request.

Your right to object

You have the right to object to the use of your personal information for direct marketing at any time. You can also unsubscribe from marketing emails using the unsubscribe option included in those messages.

Complaints

If you have a concern about how we use your personal information, please contact us first at support@mygentleglow.com.

If UK data protection law applies to your personal information, you may also have the right to make a complaint to the UK Information Commissioner's Office (ICO).

Automated processing

We may use automated tools to assist with fraud detection, security and website operation. We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on customers unless permitted by law and accompanied by the safeguards required by law.

Children's information

Our online store is intended for adults making purchases. We do not knowingly collect personal information directly from children for the purpose of allowing them to place orders.

Security

We use reasonable technical and organisational measures, together with the security measures provided by our ecommerce and service providers, to protect personal information from unauthorised access, loss, misuse or disclosure. No online system can be guaranteed to be completely secure.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business practices or legal requirements. The latest version will be published on this page with an updated revision date.

Contact

My Gentle Glow
Operated by Anchor crest LLC
30 N Gould St #66570
Sheridan, WY 82801
United States

Email: support@mygentleglow.com
Phone: +1 (505) 532-5883

Customer service hours:
Monday to Friday, 10:00 am–5:00 pm Mountain Time (MT).

Last updated: 1 September 2026